What is covered with Castlean 5 year cover
Accidental Staining
Covers stains caused by:
- Food and drinks
- Cosmetics, ink, paint, shoe polish, and dye transfer
- Human or animal bodily fluids
- Odours caused by stains
Accidental Damage
Covers stains caused by:
- Rips, tears, scratches, scuffs, dents, punctures, and burns
- Heat rings on surfaces
- Pet damage
- Breakage of glass, stone, marble, or frame components
Structural Defects
Covers stains caused by:
- Defects in frames and structural components
- Fabric material faults (fraying, peeling)
- Lifting or peeling of leather/vinyl
- Broken springs, excessive cushion stretching, or webbing failure
- Mechanical or electric recliner faults, including buttons, zips, castors, or stitching separation
🛋️ 5 Year Warranty Coverage
Our 5 Year Warranty Plan provides peace of mind against accidental damage and structural faults. Below is a clear breakdown of what’s covered and what’s not covered under our care plans.
| Covered | Not Covered |
|---|---|
| Food & Drink Spillages | Wear & Tear |
| Beauty Products | General Cleaning |
| Ink | Deliberate Damage |
| One-off Pet Damage | Build-up |
| Rips & Tears | Colour Change from Sunlight |
| Burns | Staining / Damage that occurred or accumulated over time |
| Manufacturing Faults Outside of Warranty Period |
5-Year Warranty Plans
Pricing tailored to your value.
| Order Subtotal | Fabric Sofa Plan | Leather Sofa Plan |
|---|---|---|
| £0 - £1,000 | £89 | £119 |
| £1,001 - £2,500 | £149 | £189 |
| £2,501 - £5,000 | £219 | £269 |
| £5,001 - £7,500 | £299 | £349 |
| £7,501+ | £399 | £449 |
Understanding Your 5-Year Warranty
Restrictions on Cover
- Must be 18+ and resident in the UK, Channel Islands, or Isle of Man.
- Product price cannot exceed £20,000.
- Furniture is for domestic use only (no commercial use).
- Product must be new and undamaged at policy start.
- The warranty cannot be transferred to another person.
- The value of any repair or settlement does not exceed the original purchase price.
Policy Details
- Type: Stand-alone insurance policy for furniture.
- Where Covered: UK, Channel Islands, and Isle of Man.
- When Cover Starts:
- Accidental staining/damage: from date of delivery
- Structural defects: after 12 months or once manufacturer’s guarantee expires (if longer)
- Payment: Premium paid in full before policy starts.
- Cancellation: 14-day cooling-off period for a full refund (no refund if a claim has been made or after 14 days).
- Some circumstances may end the policy early — see Terms & Conditions for details.
What Is Not Covered
- Deliberate damage by you or any other person
- Wear and tear or gradual accumulation of damage/staining
- Structural defects subject to manufacturer recall
- Damage from sunlight, perspiration, natural oils, or normal wear
- Damage caused by incorrect cleaning products or methods
- Animal damage (other than pets)
- Delivery, assembly, or disassembly damage
- Staining/damage that occurred or accumulated over time
How to Claim Your Warranty
Identify the Issue
Take clear photographs of the damage or defect and have your original order number ready.
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Submit Claim
Visit claim.castelangroup.com to start your online application instantly.
Professional Review
A specialist will review your claim and arrange a technician visit or replacement if required.
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